ICT Project Officer Live Apply Now

Job Details

Company Details

Job Introduction

Our client who’s based in Saudi Arabia and a leading technology company in the “IT & Network Support Services” space, is looking for a competent “ICT Project Officer” to join their team immediately.

Job Description

• Contacting customers to discuss your company’s new services.
• Recommending potential products and services to suit a customer’s needs.
• Aligning and revising customer pricing as per product strategy.
• Intake customer orders and service requests and ensure timely processing for order completion and service delivery.
• Prepare and process orders for end-to-end provisioning, and update customer profiles as required.
• Maintaining customer records by updating their account information.
• Monitor orders and follow up with others on due dates and escalate when required.
• Interfacing with various tools and systems as required.
• Support customer complaints and queries and forward to relevant people as required.
• Support the effective evolution and continuous improvement of our systems and processes.
• Support monthly billing and settlements with customers.

Job Requirements

• Undergraduate degree, similar post-secondary degree, or equivalent experience.
• At least 2-3 years experience in a customer service delivery and operations environment.
• Previous experience doing Data Network Provisioning work in a telco setting is a must.
• Experience doing data collection and uploading to telco systems.
• Switching, Routing, and Networking knowledge and experience are essential but no formal qualification is required.
• Exceptional verbal and written communication skills.
• Proficiency in MS Office products.
• Strong organizational skills complimented by a solid commitment to client satisfaction.
• Strong analytical and problem-solving capabilities.
• Ability to manage and adapt to ambiguous situations.

How to Apply?

If you are interested, please forward your detailed CV to,  jobs@manpowersaudia.com